YESB Privacy Policy

1Overview

This privacy policy applies to all services operated by yesb, including the yesb website at yesb-yesb.com, the yesb Android app and any other yesb digital service. By registering for a yesb account or using any part of the yesb platform, you acknowledge that you have read and understood this privacy policy.

yesb is committed to handling your personal data responsibly. We collect only what we need, we use it only for the purposes described in this policy, and we never sell your personal information to third parties. Every Bangladesh player who uses yesb deserves to know exactly how their data is handled — and this policy is our commitment to that transparency.

2Data We Collect

yesb collects personal data in two broad categories: information you provide directly when using the platform, and information collected automatically as you interact with yesb services. Here is a clear breakdown of what we collect and why:

yesb does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or health information unless specifically required by law or regulation.

3How We Collect Your Data

yesb collects your personal data through the following channels:

• Direct interactions — when you register a yesb account, complete identity verification, make a deposit or withdrawal, contact yesb support or participate in a promotion.
• Automated technologies — when you use the yesb website or app, we automatically collect technical and usage data through cookies, server logs and similar tracking technologies.
• Payment providers — when you make a deposit or withdrawal via bKash, Nagad or Rocket, yesb receives a transaction reference and confirmation from the payment provider. We do not receive or store your full mobile banking credentials.
• Identity verification services — in some cases, yesb may use third-party identity verification services to confirm your identity. These services process your data under their own privacy policies and are bound by strict data processing agreements with yesb.

4Why We Use Your Data

yesb uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes that are incompatible with those listed below:

• To create and manage your yesb account and verify your identity.
• To process deposits, withdrawals and any other financial transactions on the yesb platform.
• To detect and prevent fraud, money laundering and other illegal activity.
• To provide customer support and respond to your queries promptly.
• To send you important account notifications — such as deposit confirmations, withdrawal updates and security alerts.
• To personalise your yesb experience and recommend games or promotions that may interest you.
• To comply with legal and regulatory obligations applicable to yesb.
• To analyse platform usage and improve the yesb website and app over time.

5Sharing Your Data

yesb does not sell, rent or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processors — bKash, Nagad and Rocket receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are independent data controllers for their own services.
• Identity verification providers — where required, yesb shares identity documents with regulated verification services to confirm your age and identity. These providers are contractually bound to process your data only for verification purposes.
• Game software providers — the game studios whose titles appear on yesb may receive anonymised gameplay data for the purpose of game performance monitoring. No personally identifiable information is shared with game providers.
• Legal and regulatory authorities — yesb may be required to disclose your data to law enforcement, regulatory bodies or courts where required by applicable law. yesb will notify you of any such disclosure where legally permitted to do so.
• Fraud prevention services — yesb uses industry-standard fraud detection tools that may process technical data such as IP addresses and device fingerprints to identify suspicious activity.

6Cookies and Tracking

yesb uses cookies and similar tracking technologies to keep the platform running smoothly, remember your preferences and understand how players use the site. Cookies are small text files stored on your device when you visit the yesb website. They do not contain your password or any sensitive financial information.

The types of cookies yesb uses are:

• Essential cookies — required for the yesb platform to function. These include session cookies that keep you logged in and security cookies that protect your account. You cannot opt out of essential cookies without stopping use of the platform.
• Functional cookies — remember your preferences such as language settings and display options so you don't have to set them every time you visit yesb.
• Analytics cookies — help yesb understand which pages and games are most popular, how long players spend on the platform and where technical issues occur. This data is aggregated and anonymised.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the yesb platform.

7Data Retention

yesb retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and regulation. Specifically:

• Account and identity data is retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
• Transaction records are retained for a minimum of five years for financial compliance purposes.
• Support communication logs are retained for two years to assist with dispute resolution.
• Technical and usage data collected via cookies is retained for up to 13 months.

Once the applicable retention period has expired, yesb securely deletes or anonymises your personal data so that it can no longer be linked back to you. If you would like to request early deletion of your data, please see the Your Rights section below.

8How We Protect Your Data

yesb takes data security seriously. The platform uses a combination of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and yesb servers.
• Encrypted storage of all sensitive personal and financial data at rest.
• Strict access controls — only authorised yesb staff with a legitimate need can access player data.
• Regular security audits and penetration testing of the yesb platform.
• Two-factor authentication available for all yesb player accounts.
• Automated fraud detection systems that monitor for unusual account activity in real time.

While yesb takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect that your yesb account has been compromised, contact yesb support immediately so we can take action to secure your account.

9Your Rights

As a yesb player, you have the following rights in relation to your personal data. To exercise any of these rights, contact yesb support with your request and we will respond within 30 days:

10Children's Privacy

The yesb platform is strictly for adults aged 18 and over. yesb does not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered a yesb account, we will immediately suspend the account, delete the associated personal data and return any deposits to the original payment method where possible.

If you believe a minor is using the yesb platform, please contact yesb support immediately. We take underage access seriously and will act swiftly on any report.

11Policy Updates

yesb may update this privacy policy from time to time to reflect changes in the platform, applicable law or our data practices. When we make changes, the updated policy will be published on this page with a revised "last updated" date. For significant changes, yesb will notify registered players via their account contact details.

We encourage you to review this yesb privacy policy periodically. Continued use of the yesb platform after any update constitutes acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and contact yesb support to close your account.

12Contact Us

If you have any questions about this yesb privacy policy, want to exercise any of your data rights, or have a concern about how your personal data is being handled, please get in touch with the yesb support team. We aim to respond to all privacy-related requests within 30 days.

• Live chat: available on every page of the yesb platform, 24/7
• Email: [email protected]
• Support page: yesb-yesb.com/support